Trust & Safety

TravHero is committed to creating a safe and trusted community. Here's how we protect you.

Verified Travelers

  • •Government ID verification required
  • •Selfie matching with ID photo
  • •Background check completed
  • •Verified badge displayed on profile

Prohibited Items

  • •Illegal substances or drugs
  • •Weapons or explosives
  • •Counterfeit goods
  • •Hazardous materials
  • •Live animals
  • •Items violating customs regulations

Secure Handling

  • •Tamper-evident packaging recommended
  • •Photo documentation at handover
  • •Real-time tracking available
  • •Secure meeting point suggestions

Dispute Protection

  • •Full refund for lost items (up to coverage limit)
  • •24/7 dispute resolution team
  • •Mediation process for conflicts
  • •Escrow payment protection

Safety Reminders

  • •Always verify package contents before accepting
  • •Meet in public, well-lit locations
  • •Trust your instincts — decline suspicious requests
  • •Report any concerns immediately

Need to Report Something?

Our safety team is available 24/7